SN
Sindiswa N
1 reviews | Active since Jan 2024
05 Jan 2024, 10:41
Payjoy added a hard inquiry on my profile wrongfully and they are not removing it after weeks of enquiring about it.
I canceled my contract with payjoy in september due to personal reasons. I submitted all documents and returned the phone back. I got a notification that a hard enquiry has been added on my profile early January and I enquired on payjoy why it was so and the lady that I spoke with told me they got the phone back and all the necessary paper work was sent via email so everything was in order but for whatever reason it was not attended on their side. She told me to expect a call from their finance department after 72 hours and I have been waiting since. This is bad as a post I app**** for requires me to have a clean record and I need this removed from my profile immediately.
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Replies (2)SN
Sindiswa N's updateReviewer Update
05 Jan 2024, 10:43Edit* inquiry was added in early December not January...
SN
Sindiswa N's update05 Jan 2024, 10:43
Reviewer Update
Edit* inquiry was added in early December not January...
Payjoy SA (Pty) Ltd's replyOfficial
05 Jan 2024, 14:04 Good day, Sindiswa.
Thank you for reaching out to PayJoy
We greatly apologize for the delay regarding your request to cancel.
Although we work hard to give you the finest service possible, we regretfully fell short of your expectations this time. Please be aware that the request to cancel is being processed.
All have been verified with the retailer, and the device has been evaluated by the in-house technical staff.
An email requesting the removal of your account from collection will be sent to NRB. Do not hesitate to contact us if you have any more queries or worries.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***
Kind Regards
Payjoy Team
Thank you for reaching out to PayJoy
We greatly apologize for the delay regarding your request to cancel.
Although we work hard to give you the finest service possible, we regretfully fell short of your expectations this time. Please be aware that the request to cancel is being processed.
All have been verified with the retailer, and the device has been evaluated by the in-house technical staff.
An email requesting the removal of your account from collection will be sent to NRB. Do not hesitate to contact us if you have any more queries or worries.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***
Kind Regards
Payjoy Team
Payjoy SA (Pty) Ltd's reply05 Jan 2024, 14:04
Official
Good day, Sindiswa.
Thank you for reaching out to PayJoy
We greatly apologize for the delay regarding your request to cancel.
Although we work hard to give you the finest service possible, we regretfully fell short of your expectations this time. Please be aware that the request to cancel is being processed.
All have been verified with the retailer, and the device has been evaluated by the in-house technical staff.
An email requesting the removal of your account from collection will be sent to NRB. Do not hesitate to contact us if you have any more queries or worries.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***
Kind Regards
Payjoy Team
Thank you for reaching out to PayJoy
We greatly apologize for the delay regarding your request to cancel.
Although we work hard to give you the finest service possible, we regretfully fell short of your expectations this time. Please be aware that the request to cancel is being processed.
All have been verified with the retailer, and the device has been evaluated by the in-house technical staff.
An email requesting the removal of your account from collection will be sent to NRB. Do not hesitate to contact us if you have any more queries or worries.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***
Kind Regards
Payjoy Team