CS
Carol S
1 reviews | Active since Jul 2023
11 Oct 2023, 10:50
Pay Joy Support
I dialed in the Pay Joy number and opted for option 3 for support payment. The consultant just picked up the phone without talking nor greeting and had a conversation with his colleague while I was on the line, for several times I tried saying hello,Hello and his conversation went on to his side. They were talking in their venecular language untill I hanged up. The reason for my call was to make a follow up regarding a payment that was made yesterday. I wanted to give a case number so they can check the progress of a blocked phone
Helpful (0)
Replies (1)0
Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
16 Oct 2023, 08:57Good day,
Thank you for taking the time in addressing your concerns with us and we apologize for the inconvenience that this has caused you.
We appreciate that you allowed us to speak with you and resolve the matter at hand. It is customers like you that help us to improve on our customer service.
Please be advised we have access to your account and can confirm payment is reflecting on your account.
Be informed to contact your device to the internet by means of mobile data, Wifit or Hotspot as your device will be operational.Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,The Payjoy Team
Thank you for taking the time in addressing your concerns with us and we apologize for the inconvenience that this has caused you.
We appreciate that you allowed us to speak with you and resolve the matter at hand. It is customers like you that help us to improve on our customer service.
Please be advised we have access to your account and can confirm payment is reflecting on your account.
Be informed to contact your device to the internet by means of mobile data, Wifit or Hotspot as your device will be operational.Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,The Payjoy Team
Best regards,
Payjoy SA (Pty) Ltd's reply16 Oct 2023, 08:57
Official
Good day,
Thank you for taking the time in addressing your concerns with us and we apologize for the inconvenience that this has caused you.
We appreciate that you allowed us to speak with you and resolve the matter at hand. It is customers like you that help us to improve on our customer service.
Please be advised we have access to your account and can confirm payment is reflecting on your account.
Be informed to contact your device to the internet by means of mobile data, Wifit or Hotspot as your device will be operational.Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,The Payjoy Team
Thank you for taking the time in addressing your concerns with us and we apologize for the inconvenience that this has caused you.
We appreciate that you allowed us to speak with you and resolve the matter at hand. It is customers like you that help us to improve on our customer service.
Please be advised we have access to your account and can confirm payment is reflecting on your account.
Be informed to contact your device to the internet by means of mobile data, Wifit or Hotspot as your device will be operational.Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,The Payjoy Team
Best regards,