NM
Nozinhle M

1 reviews | Active since Jun 2024

26 Nov 2024, 20:10

PAY JOY PHONES

I'm very dissatisfied with pay Joy 3 phones later all fully paid and I experience such problems. So my phone keeps being blocked. I called and I was advised to go to the shop where I bought the phone fine I went there the consultant removed the App but my phone wouldn't unblock so he advised I call PAY JOY call centre. 2nd time round I call and the consultant advises me that I must call my network provider and find out what the issue could so I call both my network providers and they advise everything is okay on there side which I believe because I've been using my sim cards on a different phone for the past 3 days and I haven't been having issue but immediately when I put in any other network on the PAY JOY phone it doesn't pick up the sim cards still showing as blocked.

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply29 Nov 2024, 16:58
Official
 
Dear Getrude Nozinhle Maseko
Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding the post fully paid process, and I sincerely apologize for any inconvenience this may have caused.

We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.


Best Regards
PayJoy