ML
Mandla L
1 reviews | Active since Aug 2023
14 Aug 2023, 12:35
Pathetic service
I got a phone from Vodacom Centurion and made clear that I'm getting paid on the 15th of every month and requested monthly payment x 6 months.
I was advised I will have to pay again in seven days following activation which I did. A week later on the 11th I am expected to pay? I'm getting paid on the 15th.
My phone is blocked and the consultant online are not helping. I want to give them their phone back.
Helpful (0)
Replies (1)0
Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
14 Aug 2023, 15:36 Good day,
Thank you for taking the time in addressing your concerns with us. We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date pay your monthly installment and it will automatically change from weekly to monthly. Once payment is done, kindly connect your device to the internet by means of mobile data, Wifi or Hotspot to allow your Payjoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Kind regards,
Customer Experience Representative
Payjoy SA (Pty) Ltd's reply14 Aug 2023, 15:36
Official
Good day,
Thank you for taking the time in addressing your concerns with us. We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date pay your monthly installment and it will automatically change from weekly to monthly. Once payment is done, kindly connect your device to the internet by means of mobile data, Wifi or Hotspot to allow your Payjoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Kind regards,
Customer Experience Representative