Pathetic Incompetence

Good day

I have honestly tried every avenue to try and get this account off my name.

I took out a Payjoy contract 20 Jan 2026bat Dunns Parow Centre . I paid a deposit of R350. I returned the handset less than 5 days later as the constant notifications on the handset was highly irritating and the charges were way too high. I forfeit my deposit of R350 and returned the phone, wiped and as good as new as it was. Since then, I have been back and forth to the store to get the handset collected. The consultant has done her job and verified that the was clean and has to be collected from the store. Her last correspondence was with Nkosinathi and yet the handset is still at the store. I have since been placed on the credit bureau, handed over to lawyers and constantly get calls from the collections department. I am at my wits end with this and now once again I have to return to the store. No manager has assisted me with this matter and instead I am sent from pillar to post with constant useless Payjoy support chats and calls. Could someone try to resolve this frustrating situation as I am the one that lost money and now have to struggle to get my name cleared. This would not have happened if people were just doing their job correctly.