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ntuthukoyika N
1 reviews | Active since Mar 2017
10 Aug 2025, 17:39
Paid deposit but didn't receive the phone, **** ALERT
I recently tried to purchase a phone through Payjoy yesterday. I paid a deposit of R408.00, and I didn't receive my phone. The lady Olwethu Mzolo advised me that there is a technical issue with her tablet, which has nothing to do with me. She then stated we should meet up today to complete the transaction. She gave me her cell phone number to be in touch. We agreed to meet at 14:00, Bridge City PJK. I have been trying to call her with no success. I'm starting to think I was ****MED. I paid for the Honor X5B Plus, but I don't have the phone. I won't be using this service again. I'm dissatisfied with the service. Hopefully, I can get a refund and purchase a phone directly from a verified and reputable retailer.
The worst part is that it was my first time using this service, but it will be my last. Please avoid this company; instead, visit a verified and reputable cellular phone store directly.
Helpful (0)
Replies (4)0
Replies (4)
Payjoy SA (Pty) Ltd's replyOfficial
11 Aug 2025, 10:26Hi, Ntuthuko Y.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the deposit, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
It seems there’s been some misunderstanding regarding the deposit, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply11 Aug 2025, 10:26
Official
Hi, Ntuthuko Y.
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the deposit, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
It seems there’s been some misunderstanding regarding the deposit, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's replyOfficial
12 Aug 2025, 14:48 Good day, Ntuthuko Y
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Call the customer and then (after the call and in the HelloPeter response) relate what was agreed upon and the steps to be taken.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
Customer Experience Representative
The Payjoy Team
Payjoy SA (Pty) Ltd's reply12 Aug 2025, 14:48
Official
Good day, Ntuthuko Y
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Call the customer and then (after the call and in the HelloPeter response) relate what was agreed upon and the steps to be taken.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
Customer Experience Representative
The Payjoy Team
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ntuthukoyika N's updateReviewer Update
12 Aug 2025, 15:34I was assisted by Nkanyezi Mlangeni from Payjoy, he effeciently handled my query. That's exceptional customer service. Payjoy you need more people like him. Thank you Nkayenzi keep up the great customer service you will go far in life. Always be humble.
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ntuthukoyika N's update12 Aug 2025, 15:34
Reviewer Update
I was assisted by Nkanyezi Mlangeni from Payjoy, he effeciently handled my query. That's exceptional customer service. Payjoy you need more people like him. Thank you Nkayenzi keep up the great customer service you will go far in life. Always be humble.
Payjoy SA (Pty) Ltd's replyOfficial
12 Aug 2025, 17:09Hi Ntuthuko Y,
I’m happy we were able to sort the matter out during our call.
We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.
Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.
Thanks again for your time and for allowing us to assist you.
Kind Regards,
Payjoy,
Payjoy,
Payjoy SA (Pty) Ltd's reply12 Aug 2025, 17:09
Official
Hi Ntuthuko Y,
I’m happy we were able to sort the matter out during our call.
We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.
Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.
Thanks again for your time and for allowing us to assist you.
Kind Regards,
Payjoy,
Payjoy,