GP
Gavin P

1 reviews | Active since Sept 2014

13 Sept 2025, 15:43

Paid 9k for a phone that's valued at 5k but can't get assistance.

I have been paying payjoy for 8 months every week. Today I asked for a payment extension, and the couldn't assist me coz according to them I'm over due. I paid over 9k for a phone that's valued at 5k. Just a mere 3 days so that on Tuesday I can pay the remaining balance. Now I have to borrow a phone untill Tuesday.

I didn't have my phone for 3 weeks due to repairs and payjoy wanted or insisted I pay for the phone. But now I must pay for a phone I don't use? Does that make sense?

If you want to use payjoy do it at your own risk.

0
Replies (3)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply13 Sept 2025, 17:31
Official
Good day, Gavin P 

We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.

Kind Regards,
Customer Experience Representative
The Payjoy Team
GP
Gavin P's update13 Sept 2025, 17:33
Reviewer Update
Thank you for resolving the problem
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply13 Sept 2025, 17:37
Official
Hi  Gavin P,

Your feedback means the world to us; we appreciate your taking the time to share your experience!

Thank you for choosing us, and we can’t wait to serve you again soon.

Kind Regards,
Payjoy