Ombudsman

I am extremely disappointed with the service at the PayJoy kiosk located at the new Shoprite in Lotus River. Yesterday, I went to buy a phone that was on a Shoprite special. The staff member couldn't process the sale because the price update wasn't in the system yet. I stood there waiting for over two hours for it to be sorted out, only to be told I had to come back today. When I returned today, the issue was still not resolved. This has caused me a lot of frustration, and I've had to waste both my time and petrol driving back and forth for nothing. I expect better service and am requesting compensation for my wasted time and travel expenses. Please resolve this immediately. kyle