JT
Jabulile T
1 reviews | Active since Dec 2024
21 Dec 2024, 10:04
Not Happy with Payjoy
My mom bought a phone at Edgar's Westgate on Friday 13 December 2024. At the store the phone is R5000 and on pay joy they charged me R5500. She is paying installments for a phone of R5500 instead of R5000 and all we get from the payjoy consultants is run arounds and excuses and them telling me that there is nothing they can do. I am so ****ed because they will be paying Edgar's R5000 and **** us R500
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
29 Dec 2024, 12:04Dear Jabulile Tshabalala ,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the rental agreement, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
PayJoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the rental agreement, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
PayJoy
Payjoy SA (Pty) Ltd's reply29 Dec 2024, 12:04
Official
Dear Jabulile Tshabalala ,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the rental agreement, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
PayJoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the rental agreement, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards
PayJoy