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Sarah T

1 reviews | Active since May 2021

03 Jan 2026, 21:18

No Joy in Payjoy

I had the worst experience with Payjoy and I regret ever taking it because I was misinformed by the sales consultant now I’m forced to make weekly payments whereas I requested for monthly payments. I confirmed more than 3 times with the sales consultant and she assured me that I will Pay on a monthly basis 👎🏾👎🏾👎🏾 I made the first payment after the 7 days and my phone was still locked. Had to call in to complain and guess what even worse I spoke to Precious who escalated to her team leader Mpho Shabalala who escalated to chatbot Ntsopo and later escalated to Angela who didn’t want to say what her surname is and couldn’t even resolve the query. I will never recommend this Payjoy to anyone ever because it’s total cr&&&p. The agents are not even helpful at all but I will be taking it up with the ombudsman total horrible service

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply05 Jan 2026, 10:21
Official
Dear Sarah T,
I’m glad we were able to resolve this issue during our phone call. 

We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.

If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.

Thank you for your time and understanding.

Kind Regards,
PayJoy