cH
carmen H
1 reviews | Active since Dec 2017
07 Oct 2025, 07:25
No correspondence AI giving incorrect information
Good morning I have been emailing and corresponding with payjoy via their WhatsApp channel but it's AI who is not giving me the correct information and no one is responding to my emails all that I get is an automated responses. Payjoy I require an urgent payment extension for this week please due property damages I have sent an email ,my last extension was in August due to me being hospitalized. I pray that you would respond via this platform
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
07 Oct 2025, 09:53Hi Carmen H,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the extension, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the extension, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply07 Oct 2025, 09:53
Official
Hi Carmen H,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the extension, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the extension, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
cH
carmen H's updateReviewer Update
07 Oct 2025, 11:50Hi Payjoy
I am unable to take any calls please email me or update the app .
I have sent an email to your support team as well
Still no response
I am unable to take any calls please email me or update the app .
I have sent an email to your support team as well
Still no response
cH
carmen H's update07 Oct 2025, 11:50
Reviewer Update
Hi Payjoy
I am unable to take any calls please email me or update the app .
I have sent an email to your support team as well
Still no response
I am unable to take any calls please email me or update the app .
I have sent an email to your support team as well
Still no response
Payjoy SA (Pty) Ltd's replyOfficial
07 Oct 2025, 13:20Hi carmen H,
I’m happy we were able to sort the matter out during our call.
We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.
Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.
Thanks again for your time and for allowing us to assist you.
Kind Regards,
PayJoy
I’m happy we were able to sort the matter out during our call.
We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.
Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.
Thanks again for your time and for allowing us to assist you.
Kind Regards,
PayJoy
Payjoy SA (Pty) Ltd's reply07 Oct 2025, 13:20
Official
Hi carmen H,
I’m happy we were able to sort the matter out during our call.
We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.
Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.
Thanks again for your time and for allowing us to assist you.
Kind Regards,
PayJoy
I’m happy we were able to sort the matter out during our call.
We greatly value your patience and support during this time. Your insights play a crucial role in helping us enhance our services and provide clear communication for all our customers.
Should anything else come up, or if you need further assistance, please don’t hesitate to contact us.
Thanks again for your time and for allowing us to assist you.
Kind Regards,
PayJoy