my phone remains blocked after payment i cant access the any buttom

my phone remains block after payment, today i have been on their whatsapp saying the same thing. i cant use the phone it frozen i can get to any button ivr sent screen shorts and they keep telling me the same thing ive called , emailed on whatsapp since this morning .

i cant access internet because the phone is frozen i cant pull down the the screen to open wi-fi.there is nothing i can do on that phone but they are busy telling me 1 and the same thing and im frustrated. maybe now thwy will know what to do or they open the phone on their side. worse their phone number yoj only talking to the machine no agent.

at 15h30 their agent on whatsapp tole me they cl9se at 17h30 bjt they cant helpe iust come back tomorrow at 8 what is that. even now they are still open but cant help with anything