SFNN
Sindisiwe Florence Nhlapo Nhlapo
1 reviews | Active since Jun 2025
20 Jun 2025, 04:42
Locked phone even after payments
This is the second phone I took with payjoy and I've been using my capitec app to pay the bill with, with the phone that I took now it doesn't reflect automatically after payment... Even now my device is locked but I've already made a payment for it.
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Payjoy SA (Pty) Ltd's replyOfficial
20 Jun 2025, 10:39Good day Sindisiwe Florence Nhlapo,
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply20 Jun 2025, 10:39
Official
Good day Sindisiwe Florence Nhlapo,
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Thank you for reaching out to us.
Please be advised that we have accessed your account profile and can confirm that your payment is reflecting.
Kindly connect your device to the internet by means of mobile data, Wi-Fi, or a hotspot to allow your PayJoy application to update in accordance with the payment made. Please do this after every payment to keep your device from being locked.
Should you wish to speak to us directly, please do not hesitate to chat to us on WhatsApp https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,Customer Experience RepresentativeThe Payjoy Team