nM
ndivhuwo M
1 reviews | Active since Oct 2024
02 Oct 2024, 13:16
It's not interest free
Got a payjoy phone and cancelled the contract the same day and also returned the device cos i was not aware of the interest i will be paying but till today it says i owe them money
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Replies (2)
Payjoy SA (Pty) Ltd's replyOfficial
11 Oct 2024, 12:26 Good day, Ndivhuwo Matshinyatsimbi
Thank you for addressing your rental take-up and cancellation concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received a call from one of our representatives explaining how the rental payments work and you agreed to the terms and conditions of the rental charges.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Please be advised that the overall cancellation process takes up to 30 working days.
Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Thank you for addressing your rental take-up and cancellation concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received a call from one of our representatives explaining how the rental payments work and you agreed to the terms and conditions of the rental charges.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Please be advised that the overall cancellation process takes up to 30 working days.
Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply11 Oct 2024, 12:26
Official
Good day, Ndivhuwo Matshinyatsimbi
Thank you for addressing your rental take-up and cancellation concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received a call from one of our representatives explaining how the rental payments work and you agreed to the terms and conditions of the rental charges.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Please be advised that the overall cancellation process takes up to 30 working days.
Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
Thank you for addressing your rental take-up and cancellation concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received a call from one of our representatives explaining how the rental payments work and you agreed to the terms and conditions of the rental charges.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Please be advised that the overall cancellation process takes up to 30 working days.
Should you wish to speak to us directly do not hesitate to contact us on: *** or ***
Kind Regards,Customer Experience RepresentativeThe Payjoy Team
nM
ndivhuwo M's updateReviewer Update
04 Mar 2025, 08:33The only call that i received was after i called payjoy once i received the contract on my email. Please check your info with the sales people.
nM
ndivhuwo M's update04 Mar 2025, 08:33
Reviewer Update
The only call that i received was after i called payjoy once i received the contract on my email. Please check your info with the sales people.