MM
Mpho M
1 reviews | Active since Apr 2024
20 Apr 2024, 19:39
Installment
I bought a phone at pep store under PayJoy with an account for R1999. PayJoy i dont know what is trying to do. So far I have paid R2580. And they say I still have to pay R600 more. Prior talking the phone I was told that PayJoy does not add any interest to my purchase. I have emailed payjoy to send me statements to my avail. This is truly unfair and wrong. As they don't come back me or reply my emails... they don't care about their clients as long as we keep on paying. And if I don't pay the money they're saying I owe they will lock my phone. Please somebody there help me please
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Payjoy SA (Pty) Ltd's replyOfficial
23 Apr 2024, 10:48Good day Mpho
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received your Terms and Conditions from one of our representatives explaining how the rental payments work and you agreed to them.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind RegardsCustomer Experience RepresentativeThe Payjoy Team
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received your Terms and Conditions from one of our representatives explaining how the rental payments work and you agreed to them.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind RegardsCustomer Experience RepresentativeThe Payjoy Team
Payjoy SA (Pty) Ltd's reply23 Apr 2024, 10:48
Official
Good day Mpho
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received your Terms and Conditions from one of our representatives explaining how the rental payments work and you agreed to them.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind RegardsCustomer Experience RepresentativeThe Payjoy Team
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received your Terms and Conditions from one of our representatives explaining how the rental payments work and you agreed to them.
Should you require any further assistance, we are available to chat on *** or you can email us at ***
Kind RegardsCustomer Experience RepresentativeThe Payjoy Team