BM
Boitumelo M

1 reviews | Active since Sept 2024

15 Feb 2025, 14:39

If you want to know how hell feels, take a pay joy phone

Pay joy is the worst, never again will i take a phone from them. i took a phone in pay joy, before a week it froze to a point of not being able to do anything in it, took it back for repairs and i was without a phone for a full month but still expected to pay for it

I then decided to cancel the contract and took back the phone , together with the accessories toe the store, after a few days i asked how far the cancellation is and was told pay joy knows nothing about me cancelling the contract, i then received an sms saying i am being handed over for failing to pay, i then returned toe the store i bought the phone from to find that communication was sent to pay joy. All pay joy consultants are liers , as all said there's was no communication

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply15 Feb 2025, 15:21
Official
Hi  Boitumelo M,

We appreciate you bringing this to our attention. 

It seems there’s been some misunderstanding regarding cancellation, and I apologize for any inconvenience this might have caused. 

We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.

We value your understanding and are grateful for the opportunity to provide clarity on this issue.

Kind Regards,
PayJoy