RR
Reabetswe R
1 reviews | Active since Feb 2024
29 Feb 2024, 09:46
I went to PayJoy at Edgar's store to get a phone
I went to PayJoy at Edgar's store to get a phone. The process went smooth as I qualified for the phone. I choose a payment plan for 9 months nothing was explained by the sales lady that the actual amount would be double as I chose the 9 months plan. The phone is R4000 but now I have to pay R8000. I went back to ask if they could change the installments months to 3 months or take it back as I won't be able to pay double the amount of the Samsung A14 I been going back and forth not being helped
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Payjoy SA (Pty) Ltd's replyOfficial
29 Feb 2024, 16:20Good day Reabetswe
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received a copy of the rental agreement from one of our representatives explaining how rental payments work, and you agreed to it by signing it.
Kindly be advised that we cannot change the rental agreement term once a customer has chosen the finance term.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
On the day of the sale, you received a copy of the rental agreement from one of our representatives explaining how rental payments work, and you agreed to it by signing it.
Kindly be advised that we cannot change the rental agreement term once a customer has chosen the finance term.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Kind Regards,
Customer Experience Representative
The Payjoy Team
Payjoy SA (Pty) Ltd's reply29 Feb 2024, 16:20
Official
Good day Reabetswe
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
On the day of the sale, you received a copy of the rental agreement from one of our representatives explaining how rental payments work, and you agreed to it by signing it.
Kindly be advised that we cannot change the rental agreement term once a customer has chosen the finance term.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
On the day of the sale, you received a copy of the rental agreement from one of our representatives explaining how rental payments work, and you agreed to it by signing it.
Kindly be advised that we cannot change the rental agreement term once a customer has chosen the finance term.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind Regards
Kind Regards,
Customer Experience Representative
The Payjoy Team