CD
Cwenga D
1 reviews | Active since Oct 2025
07 Oct 2025, 13:45
I want nothing to do with payjoy
Dear PayJoy Team,
I am writing to express my dissatisfaction and concern regarding my current device agreement. I was under the impression that I would be paying a fair and manageable amount, but I’ve since realized that the total cost comes to approximately R15,000, which is more than double the device’s actual value.
I feel misled by the pricing and believe this is unfair and unreasonable. I would like to cancel the contract immediately and request clarification on how these charges were calculated.
Please advise on the cancellation process, any settlement or refund options, and confirm that my account will not be debited further.
I look forward to your urgent response. i feel so misled and ****med!
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
09 Oct 2025, 14:54Hi Cwenga D,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the agreement, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the agreement, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply09 Oct 2025, 14:54
Official
Hi Cwenga D,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the agreement, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding the agreement, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
CD
Cwenga D's updateReviewer Update
09 Oct 2025, 17:53Hi, please call me at 10 am - 10 : 30 am tomorrow. thanks.
CD
Cwenga D's update09 Oct 2025, 17:53
Reviewer Update
Hi, please call me at 10 am - 10 : 30 am tomorrow. thanks.
Payjoy SA (Pty) Ltd's replyOfficial
10 Oct 2025, 10:13Hi Cwenga D,
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply10 Oct 2025, 10:13
Official
Hi Cwenga D,
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy