I want my credit score fixed and my details removed from your system profile

Hi,

I am currently available Monday - Friday between 8am and 5pm.

Thanks

I am still waiting on a call back to have this resolved. I have mentioned the times that I am available at and no call has been received, please call me ASAP.

Hi,

It seems like you are failing to do an investigation, when you call phone rings for few seconds and you don'tattempt to call again at the later stage.

I have done an investigation for you, as you requested a receipt from the store.
- The ID number you have on the receipt is not mine it ends in 085.
- Signiture is not mine in my names I don't have letter "N".
-Bank card linked to the payment is not even mine.

Now I am giving you a task to investigate when was the sale made with unmatching information. You have every information provided to you. I have a smart ID card with my signiture showing and a picture of my card displaying the last 4 digits.

You will pay for my time, stress you have caused, funds I wasted to go to the store, doing the job for you and most importantly messing up with my credit score. Even when I am at the store your portals are horrible the sales agents cannot reach you directly.

I am sick and tired of this.

The correct person is probably not getting any communication.

It seems like you are failing to do an investigation. When you call, phone rings for few seconds and you don't attempt to call again at the later stage.

I have done an investigation for you, as you requested a receipt from the store.
- The ID number you have on the receipt is not mine, it ends in 085.
- Signiture is not mine, in my names I don't have letter "N".
-Bank card linked to the payment is not even mine.

Now I am giving you a task to investigate when was the sale made with unmatching information. You have every information provided to you. I have a smart ID card with my signiture showing and a picture of my card displaying the last 4 digits.

You will pay for my time, stress you have caused, funds I wasted to go to the store, doing the job for you and most importantly messing up with my credit score. Even when I am at the store your portals are horrible the sales agents cannot reach you directly.

I am sick and tired.

Yet again another automated response and a phone call on a Sunday. When exactly are you doing your job? I have once requested a callback during the week Monday - Friday, clearly you can not follow any request or instructions. My life is on hold due to your negligence, you are failing me. Can you request a footage for 15/12/2025 between 12am and 3pm and see if I took a phone with. I will be taking this further as I have done most of the work for you and you don't seem to do anything. I regret the day I enquired about your services.

Today marks seven days with no response and no action. I am in a process of pursuing my career and looking for a house to buy and you are my current blocker at this moment.

Whenever Payjoy and staff is ready to call please do, you can not buzz call me and tell me that was a call. The buzz calls are made a minute after each other 25 May 2026 at 09:14 and 09:15, no attempt at the later stage yet in that same minute you reply here. Who is fooling who here?1

There is a lot that needs to be looked into within your business, you are not honest and transparent with your customers. I feel like no one knows what to do at this point.

The last update from 09 May 2026 still shows that I am 3 months in arrears and my credit score is decreasing drastically. You are lacking deal with ***** within your business, the nerve of deciding to use my details. None of my documents are with the company get your act together.

Even calling you back is a total waste of time and airtime, you don't have an option you just advise on online channels that are also useless. Stop apologizing telling me there has been some misunderstanding and you were unable to connect. Yes, you were unable to connect because you were not calling to reach me for feedback or discuss the account you have but to display on your end that you tried connecting.

If you can not reach me, write to me, tell me what is a way forward, what are your findings and what are the next steps. I will no longer be responding to these automated message that lacks empathy and understanding, it is becoming annoying now. I am tired reading the same thing over and over.