FJ
Fezeka J
1 reviews | Active since May 2024
20 Jun 2025, 15:05
faulty phone after 3weeks:no support from payjoy
Am Fezeka Joakazi I'd number ***"Good day, I bought a phone through PayJoy three weeks ago. It is no longer working, and when I tried to return or exchange it, I was refused. According to the Consumer Protection Act, I have the right to return defective goods. Please assist me in resolving this issue as soon as possible cause am still paying this phone.
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Payjoy SA (Pty) Ltd's replyOfficial
20 Jun 2025, 15:43Dear Fezeka J,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy
Payjoy SA (Pty) Ltd's reply20 Jun 2025, 15:43
Official
Dear Fezeka J,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy