1 reviews | Active since Oct 2015
false advertising
there is no joy in payjoy at all. pay joy sells lies, false advertising at best
2 weeks ago i went to pep with my partner to get a phone, we wanted to get a mobicell as on your website it says one can get any phone, yet getting there we are informed only samsung and huawei are offered on payjoy. also the payment terms are a lie because you advertise as its monthly payments but then we are told we can only do weekly payments.
so we got a samsung phone on payjoy, paid the 30% upfront and we were given a date to pay.
we then paid 4 days before the due date, after that i noticed the pay dates are now moving backwards with days shortening, no longer giving us a week. i sent an email asking the dates to be moved accordingly, i never got response thereof, what kind of service are you offering your customers. why are there service contacts if then we cant receive any communication in regard to service?
since i sent this email over 5 hours ago, still there is no response, then it means my query will not be responded to, it wont be resolved and then the phone will shut down on usage. payjoy you can do better.
i need this query be resolved ASAP. this is the account in question. PAY ACC NO ***
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Please be advised that you can follow the below steps in order to change from weekly to monthly payments.
1. Make sure your phone is connected to data or WiFi.
2. Open the PayJoy app on your phone and tap the Make Payment button.
3. Select Pay@ to get your Pay@ ID and payment information.
4. Click the green “Pay Now” button to pay online with Pay@
5. Pay by credit card, debit card, instant EFT, Snapscan, or appear through the Pay@ payment website.
6. Use your phone as normal until your next due payment.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind RegardsCustomer Experience RepresentativeThe Payjoy Team
Thank you for addressing your rental take-up concerns with us.
We have reviewed your information and can confirm that our rental agreement with you followed all the relevant steps and meets requirements.
We would like to apologize for any inconvenience that any misunderstandings would have caused you.
Please be advised that you can follow the below steps in order to change from weekly to monthly payments.
1. Make sure your phone is connected to data or WiFi.
2. Open the PayJoy app on your phone and tap the Make Payment button.
3. Select Pay@ to get your Pay@ ID and payment information.
4. Click the green “Pay Now” button to pay online with Pay@
5. Pay by credit card, debit card, instant EFT, Snapscan, or appear through the Pay@ payment website.
6. Use your phone as normal until your next due payment.
Should you require any further assistance, we are available to chat on *** or you can email us at ***.
Kind RegardsCustomer Experience RepresentativeThe Payjoy Team