JB
Jenade B
1 reviews | Active since Apr 2025
29 May 2025, 10:16
Extremely Dissatisfied
Dear Payjoy
It is disappointing to not have access to contact you directly despite having a customer line. My contract was cancelled in JANUARY 2025 but after my first complaint and confirmation that the cancellation process will be concluded albeit 4 months later. I have still not received a call back, an update, confirmation of cancellation, a cancellation letter and the correct updates to credit record.
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
29 May 2025, 18:30Hi Jenade B,
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
Payjoy SA (Pty) Ltd's reply29 May 2025, 18:30
Official
Hi Jenade B,
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
We appreciate you bringing this to our attention.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
PayJoy.
JB
Jenade B's updateReviewer Update
30 May 2025, 08:46Dear Payjoy
That is disappointing to note, I have not received a call back.
Kindly try to contact me as soon as possible
I await your urgent attention.
Many thanks
That is disappointing to note, I have not received a call back.
Kindly try to contact me as soon as possible
I await your urgent attention.
Many thanks
JB
Jenade B's update30 May 2025, 08:46
Reviewer Update
Dear Payjoy
That is disappointing to note, I have not received a call back.
Kindly try to contact me as soon as possible
I await your urgent attention.
Many thanks
That is disappointing to note, I have not received a call back.
Kindly try to contact me as soon as possible
I await your urgent attention.
Many thanks
Payjoy SA (Pty) Ltd's replyOfficial
30 May 2025, 18:36Hi Jenade B,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
Payjoy SA (Pty) Ltd's reply30 May 2025, 18:36
Official
Hi Jenade B,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.