1 reviews | Active since Oct 2026
DO NOT RECOMMEND
I took a phone and took it back on the third day, mind i payed the deposit and played for it to be active for another week
Lost my job a day after taking it,went there to cancel the contract and they said i should pay R702 for canceling
Spoke to one of their assistants and she said its optional but they still insisted that i should pay,with what Money?
Hello, Belinha! 👋
As per our telephone conversation, we sincerely apologize for the delay, inconvenience, and frustration caused by the back-and-forth communication.
Please see below the process to be followed for the return of your device and cancellation of your agreement:
Remove personal information: Before handing the device in at the store, please ensure that all passwords, personal accounts, and account locks have been removed from the phone.
Initial assessment: The store will confirm the cancellation request with PayJoy and provide details regarding the condition of the device, the reason for the return, and images of the device, accessories, and original box for an initial assessment.
Device collection and final inspection: If the initial assessment is approved, PayJoy will arrange for the device to be collected for a final physical inspection.
Agreement cancellation: Please note that your agreement will only be cancelled once all required checks and inspections have been completed and the device has been confirmed to be in acceptable condition.
We apologize once again for the inconvenience you have experienced and appreciate your patience and cooperation throughout this process. 💚
Kind regards,
The Joyful Team
Hello, Belinha! 👋
As per our telephone conversation, we sincerely apologize for the delay, inconvenience, and frustration caused by the back-and-forth communication.
Please see below the process to be followed for the return of your device and cancellation of your agreement:
Remove personal information: Before handing the device in at the store, please ensure that all passwords, personal accounts, and account locks have been removed from the phone.
Initial assessment: The store will confirm the cancellation request with PayJoy and provide details regarding the condition of the device, the reason for the return, and images of the device, accessories, and original box for an initial assessment.
Device collection and final inspection: If the initial assessment is approved, PayJoy will arrange for the device to be collected for a final physical inspection.
Agreement cancellation: Please note that your agreement will only be cancelled once all required checks and inspections have been completed and the device has been confirmed to be in acceptable condition.
We apologize once again for the inconvenience you have experienced and appreciate your patience and cooperation throughout this process. 💚
Kind regards,
The Joyful Team
Hi Belinha,
Thank you so much for your kind words!
We are delighted to hear that you have had a pleasant experience with us, and we value the time that you have taken to share this.
Thank you for being a valued customer!
Best regards,
The Joyful Team
Hi Belinha,
Thank you so much for your kind words!
We are delighted to hear that you have had a pleasant experience with us, and we value the time that you have taken to share this.
Thank you for being a valued customer!
Best regards,
The Joyful Team