Dissatisfied Customer

Unbelievable service

I took a phone of the 29/09/2023 and my payment option is 9 months. After payment the assistant sets up the phone and shows me the App while saying I should ignore this screen which says "Payment in 7 days, weekly payments, " as I am a monthly payer.

06/10 the phone gets blocked requesting payment.. I contact her she then goes on to say I tol you your first installment is in 7 days and I was in a rush that's why I don't remember... Haibo I go on to say I want to return the phone and want my refund then she says it does not work like that and will not be at the store until the following Wednesday. I made a plan a made and made payment the following day cause I can not have a phone and not use it.

I call in today asking about the payment plan and yes it's a weekly plan. I wouldn't take out something knowing very well I can't maintain it. That's why I choose monthly.

Firstly why is may payment weekly when I choose monthly

Secondly I was not informed about the refund policy which is within 7 days and I'm being refused a refund.

Thirdly I'm not happy at all and would appreciate getting my refund back as I will use the very same money to get myself a new phone as I'm not happy to continue with the plan as they stating they will change my plan to monthly but I'm not longer interested the in service. I would know be here if everything was done correctly in the first place.. I want my refund