MN
MBALI N
1 reviews | Active since Nov 2017
13 Nov 2022, 21:09
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I paid for the phone in full and sent proof of payment 3 weeks back but they still block my phone and demand payment. I spoke to so many agents that unblock the phone for 2 days then block again. Their supervisor in finance, Melody is the worst as she made a promise of clearing my phone and removing their app 2 weeks ago. To this day nothing has been done and I am still using my airtime and data to contact them. Am so sick of them
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Payjoy SA (Pty) Ltd's replyOfficial
01 Dec 2022, 10:52Good day Ms Mbali,
As per our telephonic conversation today at 10:20 AM: We would like to apologize for the overall service received regarding your account payment. We ensure that service of such nature will not be rendered again.
Please be advised your query was referred to the relevant account's department and we can confirmed that your payment is reflecting on your account. We have also forward your paid up letter to your email.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***.
Kind Regards,The PayJoy Team
As per our telephonic conversation today at 10:20 AM: We would like to apologize for the overall service received regarding your account payment. We ensure that service of such nature will not be rendered again.
Please be advised your query was referred to the relevant account's department and we can confirmed that your payment is reflecting on your account. We have also forward your paid up letter to your email.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***.
Kind Regards,The PayJoy Team
Payjoy SA (Pty) Ltd's reply01 Dec 2022, 10:52
Official
Good day Ms Mbali,
As per our telephonic conversation today at 10:20 AM: We would like to apologize for the overall service received regarding your account payment. We ensure that service of such nature will not be rendered again.
Please be advised your query was referred to the relevant account's department and we can confirmed that your payment is reflecting on your account. We have also forward your paid up letter to your email.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***.
Kind Regards,The PayJoy Team
As per our telephonic conversation today at 10:20 AM: We would like to apologize for the overall service received regarding your account payment. We ensure that service of such nature will not be rendered again.
Please be advised your query was referred to the relevant account's department and we can confirmed that your payment is reflecting on your account. We have also forward your paid up letter to your email.
Should you require any further assistance please contact our Customer Service team on *** or you can email us at ***.
Kind Regards,The PayJoy Team