JS
Janine S
1 reviews | Active since Dec 2024
31 Dec 2024, 12:04
Customer service
Your customer service suck. I got a phone from you and paid the deposit and the first payment. I've been put on a weekly payment and I clearly stated monthly. Tried to correct it first no agent available at Ackermans village mall. Then phoned the number and the lady was rude and very unpleasant to deal with. Why have a customer service when they tell you to not phone you are bothering her. Maybe get people that knows how to work with people
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
03 Jan 2025, 10:11Dear Janine Swart,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the monthly installment. We have escalated your query, and you will be receiving a call. I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat with us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
Payjoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the monthly installment. We have escalated your query, and you will be receiving a call. I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat with us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
Payjoy
Payjoy SA (Pty) Ltd's reply03 Jan 2025, 10:11
Official
Dear Janine Swart,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the monthly installment. We have escalated your query, and you will be receiving a call. I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat with us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
Payjoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the monthly installment. We have escalated your query, and you will be receiving a call. I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat with us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
Payjoy