CREDIT REPORT

I am extremely disappointed with PayJoy and the way my credit report is being handled.

I have repeatedly raised a complaint about the incorrect balance being reported on my credit profile. PayJoy is showing that I owe R5,265, which is incorrect. The actual outstanding balance on my account is R2,126.

This incorrect information is currently affecting my credit score and potentially damaging my credit profile. I have already tried to get this matter corrected, but I feel that my complaint is not being taken seriously.

PayJoy needs to urgently investigate this matter, correct the R5,265 balance being reported to the credit bureaus, and ensure that my credit report reflects the correct outstanding balance of R2,126.

I am asking PayJoy to resolve this urgently and provide confirmation that the incorrect credit reporting has been corrected. Customers should not have their credit profiles negatively affected by inaccurate information.

PayJoy, please take this complaint seriously and correct my credit report ASAP.