NM
Nonhlo M
1 reviews | Active since May 2021
15 May 2025, 10:26
Credit Damage
On 2Dec 2024 I bought a phone using your payjoy facility and on the 3 Dec 2024 i returned the phone to retailer and all documentation wassubmutted via email for contract Cancellation. Bt to my surprise I am still getting messages that I owe R4995.90 for a phone I do not have and also I have been handed over to a collector. The retailer i use was Mr Price Cell in Tsakane. And to my surprise when calling the retailer i am advised that pay joy has not collected the phone.what makes me angry is that my credit report has been dented by this selfish act from your side. Your website logo says " no debt trap" but now i feel trapped and disregarded.
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Replies (2)NM
Nonhlo M's updateReviewer Update
15 May 2025, 11:49I have received 2 calls from Pay joy ( spoke to Penolope) and the attitude and response i got was very bad and poor actually it was horrifying. They are stating that it takes 1 months for them to collect devise from retailer and then only then is the contract canceled. From 3rd December 2024 to date the devise is still sitting at the retailer meanwhile they (pay joy) has decided to hand me over for collection and listed me as bad payer and damaged my credit report. I have decided to now include the ombudsman seeing as they are not taking this matter with urgency taking into consideration the period it took them to sort it out (3 December 2024 to 15 March 2025)
NM
Nonhlo M's update15 May 2025, 11:49
Reviewer Update
I have received 2 calls from Pay joy ( spoke to Penolope) and the attitude and response i got was very bad and poor actually it was horrifying. They are stating that it takes 1 months for them to collect devise from retailer and then only then is the contract canceled. From 3rd December 2024 to date the devise is still sitting at the retailer meanwhile they (pay joy) has decided to hand me over for collection and listed me as bad payer and damaged my credit report. I have decided to now include the ombudsman seeing as they are not taking this matter with urgency taking into consideration the period it took them to sort it out (3 December 2024 to 15 March 2025)
Payjoy SA (Pty) Ltd's replyOfficial
16 May 2025, 10:14Dear Nonhlo M,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply16 May 2025, 10:14
Official
Dear Nonhlo M,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy