XZ
Xolani Z

1 reviews | Active since Mar 2018

15 Oct 2025, 16:57

Contract cancellations. Phone worked 2 days. Now waiting 2 weeks for a phone

I bought a new phone through payjoy on 24/09/2025. The phone had a factory fault. On the 28/09/2025 it was booked for repairs. Till today I still have the phone, the shop says they are waiting for spares. I wish to cancel the contract I only had the phone for 2 days, I'm also not interested in buying a second hand, ( spare parts) make it second hand. I also urgently needed a phone, to wait 2 weeks has been tough, but I cannot wait any longer. I was hopeful since it was 2 days they would replace the phone. I need a phone as in today, so I want to cancel the contract and try another way.

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Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply16 Oct 2025, 10:48
Official
Dear Xolani Z,

I’m glad we were able to resolve this issue during our phone call. 

We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.

If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.

Thank you for your time and understanding.

Kind Regards,
Payjoy