Contact cancelation and bad customer service. You lie to your customers

Last time I wrote a review about them they called me, and made all sorts of promises, which was the 26 of February. They called me back saying I should give the 24 hours or 48 hours they will get back to me with an update. Today is the 10th of March and they are giving me the same response as they did from last year 2024 September " We still waiting for a confirmation from the collections team. I do apologize for the inconvenience, and I can assure you that we are dealing with it at the moment. Once the device is collected, the cancellation shall take place." But the last person who called me said the device was collected already. I still say your service is not make sure you really don't know what customer service is. I have been complaining from September 2024, how long will it take your team to sort out this problem seriously.