Consultants lie

I am so disappointed with the service that I get from your company. I took a phone 2 years back and it had being ****** however I called in on 20 June 2023 to find out what am I owing as I’m purchasing a house and the bank has now picked up a default which you guys had listed me on the credit buearu. I was told by several consultants on the 20th and 21 June once you make the payment call us in and we will send you a paid up letter and remove the default immediately. I proceeded to make payment and when I called in I spoke to a consultant named Didi which then said she will contact the collections department after this I was told that my account is not with payjoy but it’s with NRB collections when I did call NRB they said there was no account handed over. I then called didi again and she said Lebo from the collections department was the consultant dealing with the matter she will call me which she did however now the story has changed she is telling me I never call in before and they have to listen to the calls as there is no notes on the system and if I did call what I was told by the consultants was not true cause we don’t list clients and we cannot issue anything to me. This is so unprofessional the way your company has handled this matter and your consultants lie just to get the client off the line yet you do not resolve any problem