Completely misled!!!Rushed into taking something the agent says but works out to a different figure

Item: Payjoy SA (Pty) Ltd
Rating: 1
Author: Bilal R

I was completely mislead and rushed in duress took a phone through payjoy yesterday at the mr price chatsworth store before they closong time into a samsug a05!!which I am not using what is the procedure to get my deposit back and cancel this before involving the ombudsman etc. I hope we can come to an amicable solution I want my deposit you guys can have your phone back it's not been used and only got last night !!! Really unhappy customer !!! Kindly contact me urgently *** ***

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Replies (1)

Payjoy SA (Pty) Ltd's replyOfficial

27 Dec 2024, 15:34

Dear Bilal Randeree,

Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding refunds, and I sincerely apologize for any inconvenience this may have caused.

We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat with us on your PayJoy app whenever it is convenient to you.

Thank you for your understanding, and we appreciate the opportunity to clarify this matter.

Best regards,
PayJoy

Payjoy SA (Pty) Ltd's reply27 Dec 2024, 15:34

Official

Dear Bilal Randeree,

Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding refunds, and I sincerely apologize for any inconvenience this may have caused.

Thank you for your understanding, and we appreciate the opportunity to clarify this matter.

Best regards,
PayJoy