Complaint

I purchased a handset on Monday, 09.12.2024, at Mr. Price Gugulethu. When I returned home and tried to install WhatsApp, it gave me issues and would accept my old number but not the provided number. I went back to the store on 10.12.2024, and I explained the situation. They advised it's a known issue and I should just use the new number for my WhatsApp. I asked them how that would benefit me because I had my number for over 15 minutes; I can't just change it for their problem. They refused to provide a new phone or refund me, as they said cancellation under PayJoy is impossible. I then left the phone there, as they said they would send it to the technician. As they quoted back to me, they will send it back and say there are no issues with the phone because it's a Huawei issue and not theirs. Please cancel the agreement and give me a refund or a different phone besides Huawei. I even purchased a screen protector for the phone. Now I'm chasing after them, and they said they're waiting for feedback from you."