Clearance letter overdue

Excellent service from Nkanyezi, who kept us updated on our application.

Callback missed. I Need to proceed with cancellation and blacklisting.

Clearance letter overdue. Fix blacklisting . Mom got hers mine outstanding.

Blacklisted Unfairly by PayJoy - Immediate System Cancellation Required
Patience Ntombifuthi Dlamini has been unfairly blacklisted by PayJoy despite returning a phone and canceling her contract in May. Her contract was finalized and the device returned to the store on the same month of the original purchase, as per PayJoy's cancellation policy. For months, she has been **** to and has received poor service while trying to resolve this matter.After we involved HelloPeter, PayJoy finally issued a cancellation letter yesterday, 21th October 2025. However, we were then told that she must wait another one to two weeks for the blacklisting to be removed from their systems. This is completely unacceptable. Her life has been on hold for months because of this unjust blacklisting. A system error on PayJoy's side should not cause further delays and hardship for an innocent customer.We are formally requesting immediate cancellation of the blacklisting on all systems and credit bureaus. The delay in updating your system is causing significant distress and preventing her from moving on with her life.This entire situation, from the initial blacklisting to the repeated delays, shows a complete disregard for fair customer treatment. We expect an immediate resolution and confirmation that her record has been cleared, effective immediately.

This letter serves as a formal and urgent demand for the immediate removal of the unfair blacklisting placed on Patience Ntombifuthi Dlamini. Despite the contract being cancelled and the device returned in May, she was unjustly blacklisted.Following our complaint on HelloPeter, PayJoy issued a cancellation letter on 21 October 2025. However, we were informed that it would take an additional one to two weeks to clear her record from your systems and credit bureaus. This delay is unacceptable and has caused months of significant distress and hardship.PayJoy's error should not prolong the negative impact on an innocent customer. We require immediate action to clear Ms. Dlamini’s record from all your systems and associated credit bureaus.We expect immediate confirmation that this request has been actioned.

Despite receiving a cancellation letter on 21 October 2025, PayJoy has stated that it will take another one to two weeks to clear the blacklisting from their systems and the credit bureaus. This is unacceptable. We have already involved HelloPeter once to get this resolved, and if this issue is not rectified immediately, we will have no other option but to escalate the matter to the National Consumer Commission (NCC) for non-compliance with the Consumer Protection Act.