JG
Jermaine G
1 reviews | Active since Jan 2026
06 Jan 2026, 22:23
Canceled rental cell phone agreement
I took out a rental cell contract with Teljoy and canceled the contract less than 7 days returned the phone in the same condition back to the store and was told by the agent that he will ensure the contract is terminated. Several months later I noticed on the credit berueu that the account is still active and listed as bad payer. This is cruel and very unfair for my name which blocks me to get credit especially for a phone which I do not have and returned back to the store 😢
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Payjoy SA (Pty) Ltd's replyOfficial
07 Jan 2026, 14:51Hi Jermaine G,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply07 Jan 2026, 14:51
Official
Hi Jermaine G,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy