KM
Khali M
1 reviews | Active since Mar 2026
01 Mar 2026, 13:14
Cancelation not canceled
I had taken a phone and I didn't even have it for a month. I canceled it due to personal reasons and returned the device. I also paid for the cancelation and whatever upfront payment that was due. It seems it was never canceled. I never even used the device and now I'm handed over to 3rd parties. Why? Does payjoy not follow the consumer act.
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Payjoy SA (Pty) Ltd's replyOfficial
02 Mar 2026, 10:13Hi Khali M,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
Payjoy SA (Pty) Ltd's reply02 Mar 2026, 10:13
Official
Hi Khali M,
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy
We appreciate you bringing this to our attention.
It seems there’s been some misunderstanding regarding your cancellation, and I apologize for any inconvenience this might have caused.
We attempted to give you a call to address the situation but were unable to connect. Let us know a convenient time for a callback, or you can easily reach us through the PayJoy app at your convenience.
We value your understanding and are grateful for the opportunity to provide clarity on this issue.
Kind Regards,
Payjoy