SS
Simukheliso S
1 reviews | Active since Feb 2019
06 May 2025, 13:43
Breaching my consumer rights
My contract with pay joy was cancelled on 30 of March 2025 and they said l must contact credit bureau to update my profile but the bureau says the service provider must update the information ,l tried many times but with no lucky you guys have really ruined my life am stuck with negative information and affecting my credit score whilst you guys to put the account on there now you can't update it.my name is Samke please stop ruining my life
Helpful (0)
Replies (3)0
Replies (3)
Payjoy SA (Pty) Ltd's replyOfficial
06 May 2025, 18:10Dear Simukheliso S,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy.
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy.
Payjoy SA (Pty) Ltd's reply06 May 2025, 18:10
Official
Dear Simukheliso S,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy.
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
Payjoy.
SS
Simukheliso S's updateReviewer Update
06 May 2025, 18:29Nothing haa been resolved update my profile on credit bureau please stop ruining my life,l have sent emails to credit bureau but they say the service provider must update.so Thabiso please update my profile pay joy is really ruining my life and in turn breaching my rights as a consumer,I must send my complient to NCR
SS
Simukheliso S's update06 May 2025, 18:29
Reviewer Update
Nothing haa been resolved update my profile on credit bureau please stop ruining my life,l have sent emails to credit bureau but they say the service provider must update.so Thabiso please update my profile pay joy is really ruining my life and in turn breaching my rights as a consumer,I must send my complient to NCR
Payjoy SA (Pty) Ltd's replyOfficial
09 May 2025, 10:09Hi Simukheliso S,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
Payjoy SA (Pty) Ltd's reply09 May 2025, 10:09
Official
Hi Simukheliso S,
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.
We would like to apologize for the overall service experience received, as this is not the type of service that we wish to render to you as our customer.
Should you wish to speak to us directly, please do not hesitate to chat with us on WhatsApp at https://wa.me/*** or via the chat option in your PayJoy app.
Kind Regards,
PayJoy.