RT
Rose T

1 reviews | Active since Jul 2022

01 Nov 2024, 19:17

Bad service

I'm using payjoy phone ,my phone was locked 2 days before my payday. I'm using the phone for business. Imagine loosing deals because you don't have a phone ,I did everything, restarted the phone ,tried to call them ,email them .they respond on emails after 3 days .already I was affected in my business .it's unfortunate I'm gonna have to return their phone .and buy a phone cash . I'm getting notifications of their Sim card being changed and my phone will be locked any time .I don't feel safe anymore I'm not even opening my phone or tried to change Sim card .but I always get notifications that my Sim card has been change .

0
Replies (1)
Payjoy SA (Pty) Ltd
Payjoy SA (Pty) Ltd's reply04 Nov 2024, 10:12
Official
 Dear Rose Nthabiseng Tshabalala

Thank you for bringing this matter to our attention.

I understand there has been some confusion regarding the locked device, and I sincerely apologize for any inconvenience this may have caused.

We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.

Thank you for your understanding, and we appreciate the opportunity to clarify this matter.

Best Regards
Payjoy