SS
Severiano S
1 reviews | Active since Mar 2023
10 Aug 2023, 09:23
Bad Service
PayJoy is a bad bad service provider to customers I selected an option of paying monthly all of a sudden I received a message that I have to pay weekly, I went back to Edgars Somerset Mall they called payjoy and the customer consultant said I have to pay the rest of the money immediately, what kind of customer service is that? I mean the least they can do is to keep the customer happy they are BAD!
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Payjoy SA (Pty) Ltd's replyOfficial
11 Aug 2023, 16:56 Good day,
Thank you for taking the time in addressing your concerns with us. We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date pay your monthly installment and it will automatically change from weekly to monthly.
We thank you for being our loyal customer to PayJoy.
Kind regards,
Customer Experience Representative
Payjoy SA (Pty) Ltd's reply11 Aug 2023, 16:56
Official
Good day,
Thank you for taking the time in addressing your concerns with us. We would like to apologize for the overall service experience received as this is not the type of service that we wish to render to you as our customer.
To change from paying weekly to monthly, on your next payment date pay your monthly installment and it will automatically change from weekly to monthly.
We thank you for being our loyal customer to PayJoy.
Kind regards,
Customer Experience Representative