ST
Shirley T
1 reviews | Active since Feb 2025
15 Feb 2025, 20:57
Bad poor service .
I bought a phone for my son ,December 2024 ,the phone has. Is not working , I went to ask the ladies at Payjoy at the mall .they gave me a cold response with attitude that I can bring it back .maybe they'll fix it .mind you .we paying for that phone every week but it is not working .not charging .not doing anything. How should I continue to pay for a phone which lasted for only few weeks .in didn't fell or anything the phone just went off .
And I'm told maybe it will be fix .I'm not crazy paying for a phone that has already been opened and fixed .no way .If I have to fix a phone I'll take it to the guys to fix it myself. Provided it is an old phone .this one is still new .my son only used it for few weeks it was off till today .
Helpful (0)
Replies (4)0
Replies (4)
Payjoy SA (Pty) Ltd's replyOfficial
17 Feb 2025, 11:23Dear Shirley T,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
Payjoy SA (Pty) Ltd's reply17 Feb 2025, 11:23
Official
Dear Shirley T,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
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Shirley T's updateReviewer Update
17 Feb 2025, 11:33How do I chat to you on my payjoy app while the phone is completely dead .the phone is not working .I don't want any repair I want a brand new phone .because I agreed to pay for a new phone. Not a repaired phone. This phone is not 2 months full since I bought it .it just went off .
I bought this phone eyethu mall. Payjoy we got the phone from Mr Price .mind you.im still paying this broken phone. I'm loosing money .and your agents have attitude telling me there's nothing can be done I have to wait for it to be fix .never ,or I want all my money back .including the installments I payed while the phone was not working. And my deposit.
I bought this phone eyethu mall. Payjoy we got the phone from Mr Price .mind you.im still paying this broken phone. I'm loosing money .and your agents have attitude telling me there's nothing can be done I have to wait for it to be fix .never ,or I want all my money back .including the installments I payed while the phone was not working. And my deposit.
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Shirley T's update17 Feb 2025, 11:33
Reviewer Update
How do I chat to you on my payjoy app while the phone is completely dead .the phone is not working .I don't want any repair I want a brand new phone .because I agreed to pay for a new phone. Not a repaired phone. This phone is not 2 months full since I bought it .it just went off .
I bought this phone eyethu mall. Payjoy we got the phone from Mr Price .mind you.im still paying this broken phone. I'm loosing money .and your agents have attitude telling me there's nothing can be done I have to wait for it to be fix .never ,or I want all my money back .including the installments I payed while the phone was not working. And my deposit.
I bought this phone eyethu mall. Payjoy we got the phone from Mr Price .mind you.im still paying this broken phone. I'm loosing money .and your agents have attitude telling me there's nothing can be done I have to wait for it to be fix .never ,or I want all my money back .including the installments I payed while the phone was not working. And my deposit.
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Shirley T's updateReviewer Update
17 Feb 2025, 11:36And teach your agents customer services , if they gonna force customers to admit on something they didn't do .
I didn't throw the phone inside the water or damage the phone on purpose. We have lots of contract phones we've manage to paid up without any complications. And the phones are still working fine .they should just admit that the phone is faulty .
I didn't throw the phone inside the water or damage the phone on purpose. We have lots of contract phones we've manage to paid up without any complications. And the phones are still working fine .they should just admit that the phone is faulty .
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Shirley T's update17 Feb 2025, 11:36
Reviewer Update
And teach your agents customer services , if they gonna force customers to admit on something they didn't do .
I didn't throw the phone inside the water or damage the phone on purpose. We have lots of contract phones we've manage to paid up without any complications. And the phones are still working fine .they should just admit that the phone is faulty .
I didn't throw the phone inside the water or damage the phone on purpose. We have lots of contract phones we've manage to paid up without any complications. And the phones are still working fine .they should just admit that the phone is faulty .
Payjoy SA (Pty) Ltd's replyOfficial
17 Feb 2025, 12:28 Dear Shirley T,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
Payjoy SA (Pty) Ltd's reply17 Feb 2025, 12:28
Official
Dear Shirley T,
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy
Thank you for bringing this matter to our attention.
I understand there has been some confusion regarding the repairs, and I sincerely apologize for any inconvenience this may have caused.
We tried to reach out to you by phone to help resolve the matter, but we were unable to reach you. Please let us know when best we can try again, or you can chat to us on your PayJoy app whenever it is convenient to you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best Regards,
PayJoy