Bad bad experience with poor service

I would like to report a very bad experience I have had with your service.

I paid my account on time on 21 December via Pay@. After payment, my phone stopped working. My work phone had data, the SIM card was on SIM 1, and it remained that way for the whole week, but the phone never connected. I tried calling for assistance, but I received no help. I also contacted PayJoy via WhatsApp, but I was still not assisted.

I was then advised to go to the store. I went to the store and was told to make another payment, which I did on 31 December. However, I am now experiencing the same problem again — the phone is still not connected.

One of the clerks even advised me to wipe the phone, which would mean losing all my personal photos and important documents. This is unacceptable, especially when the issue is caused by poor service and not my failure to pay.

Despite making payments and visiting the store multiple times, I am still being told to return to the store again, yet the problem is not being resolved.

I am extremely frustrated and disappointed with the service. I request that this matter be resolved urgently and that my phone be properly reconnected without further inconvenience.