TM
Tshepang M
1 reviews | Active since Sept 2024
13 Sept 2024, 10:31
Angry adn
Today I had a bad customer experience with payjoy because I have a online test that I will be writing around 21h00 and it is going to be monitored through our device so I registered a device which I took with payjoy and today my device will be locked around 20h00 because of the due date and the outstanding amount that I must pay.
So now the inconvenience part is that on the 12 September 2024 i was in contact with their agent and they explain that I do qualify for a 24 hours payment extension and when I tried to apply I am told a different story.
I am going to report this case with the Competition Commission
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
11 Oct 2024, 13:36Dear Tshephang Matome,
Thank you for reaching out and sharing your feedback with us.
To qualify for a credit extension, please note that you need to have made at least one monthly rental payment or four weekly rental payments since your last credit extension, and you need to be within the contract term.
We sincerely apologize for any inconvenience this may have caused during your time of need.
We appreciate your understanding and hope to assist you more effectively in the future.
Best regards,
PayJoy
Thank you for reaching out and sharing your feedback with us.
To qualify for a credit extension, please note that you need to have made at least one monthly rental payment or four weekly rental payments since your last credit extension, and you need to be within the contract term.
We sincerely apologize for any inconvenience this may have caused during your time of need.
We appreciate your understanding and hope to assist you more effectively in the future.
Best regards,
PayJoy
Best regards,
Payjoy SA (Pty) Ltd's reply11 Oct 2024, 13:36
Official
Dear Tshephang Matome,
Thank you for reaching out and sharing your feedback with us.
To qualify for a credit extension, please note that you need to have made at least one monthly rental payment or four weekly rental payments since your last credit extension, and you need to be within the contract term.
We sincerely apologize for any inconvenience this may have caused during your time of need.
We appreciate your understanding and hope to assist you more effectively in the future.
Best regards,
PayJoy
Thank you for reaching out and sharing your feedback with us.
To qualify for a credit extension, please note that you need to have made at least one monthly rental payment or four weekly rental payments since your last credit extension, and you need to be within the contract term.
We sincerely apologize for any inconvenience this may have caused during your time of need.
We appreciate your understanding and hope to assist you more effectively in the future.
Best regards,
PayJoy
Best regards,