1 reviews | Active since Jan 2024
********* and Frustrating Experience with PayJoy
I am extremely frustrated with PayJoy. Someone has used my identity to open an account with them, and now there is credit reflecting against my name. I do not even own a phone with them.
I have tried to reach out to PayJoy multiple times, but there is no direct contact number, and the emails I have sent remain unanswered. Nobody is assisting me to resolve this matter. This lack of accountability is unacceptable.
It is highly ********* for a company to allow applications to go through without proper verification processes to ensure that the applicant is indeed the correct person. Identity ***** is a serious matter, and PayJoy’s negligence has left me with the stress of having to clean up a situation I did not create.
If PayJoy continues to ignore this issue, I will have no choice but to escalate the matter to the Credit Ombud, the National Credit Regulator (NCR), the Information Regulator under POPIA, and the South African ***** Prevention Services (SAFPS). Companies that operate in South Africa must be held accountable for protecting consumer rights and preventing identity *****.
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback helps us continue improving our services and ensure clarity for all of our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.
Thank you for your time and understanding.
Kind Regards,
PayJoy
Following my review, I was pleasantly surprised to receive an immediate response from both Thabiso and Nkanyenzi/Nkayanyiso . Their prompt attention and willingness to assist made a significant difference in how the matter was handled.
Although I was initially frustrated by the situation, they both managed to approach it with the professionalism, empathy, and sensitivity it deserved. Their support not only helped resolve the issue, but also restored my confidence. I truly appreciate the effort they put in and the manner in which they engaged with me throughout the process.
Regards
Following my review, I was pleasantly surprised to receive an immediate response from both Thabiso and Nkanyenzi/Nkayanyiso . Their prompt attention and willingness to assist made a significant difference in how the matter was handled.
Although I was initially frustrated by the situation, they both managed to approach it with the professionalism, empathy, and sensitivity it deserved. Their support not only helped resolve the issue, but also restored my confidence. I truly appreciate the effort they put in and the manner in which they engaged with me throughout the process.
Regards
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best Regards,
Payjoy
Your compliment made our day!
We’re glad to have met your expectations and look forward to serving you again.
Thank you for being a valued customer!
Best Regards,
Payjoy