******* AND ARROGANCE

My wife entered into a contract with Payjoy at Lusikisiki Pepcell on 02 May 2024. She was not happy with the device and decided to take it back to the store as per the contractual engagement. She returned it on 06 May 2024 and was given a leaf let with Payjoy details and advised to send them email as they are not dealing with cancellation. Such email was sent on 07 May 2024 at 06H33. Upon me making follow up today, I was advised that she must take the unit back to the store and the store will send email on her behalf. This is totally different from what was said by the store. For her to go to town she must pour R400.00 petrol. Seemingly there are two rules now. One for the store and another one for Payjoy but we become victims of these conflicting rules. When I tried to reason with both Nandipha and her supervisor Bokgang, they were too rude and arrogant to assist. Their contract is too exorbitant and they are not willing to assist when you want to cancel and are very rude