OP
Okuhle P
1 reviews | Active since Sept 2015
09 Jan 2026, 12:45
**** alert at Qonce
I made a down deposit and I never got a phone. Yolanda woman was contacted by the consultants who were assisting me nothing was resolved Yolanda shouted at her staff and never assisted me. I spent 7 hours at Payjoy stand waiting for a phone and no phone even today I went back and no phone. No process of refund was explained just that it will take 3-5 days and no confirmation of that the process has started. I have no money no phone and no reference for a refund I am still not helped
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Replies (1)
Payjoy SA (Pty) Ltd's replyOfficial
09 Jan 2026, 14:23Hi Okuhle,
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy.
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy.
Payjoy SA (Pty) Ltd's reply09 Jan 2026, 14:23
Official
Hi Okuhle,
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy.
I'm glad we could resolve the issue during our conversation. We truly appreciate your understanding and cooperation throughout this process.
Your feedback is invaluable in helping us improve our services and ensure effective communication for all our customers.
Should you have any other questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing PayJoy, and we look forward to continuing to serve you.
Best Regards,
Payjoy.