1 reviews | Active since Jun 2024
******** activity
Hello peter
My name is sinayo i have a complaint about this company, few hours ago i went to their website to look for phones and i came across an option to also get a loan and i was interested in that and it required me to download an app which i did so i can check the app and apply for this loan, so after i have downloaded the app it did not even open and that is not the point so the issue is that now my phone is locked by their administrator and i can not use my phone at all and there is no way this is not ******** activity and whenever i am trying to access my apps it says i need to make a payment, what payment now i have bought my phone cash and i still have receipts of that, can you please help please now i am stuck and i need my phone to work this is a disaster
We appreciate you sharing your experience, and we sincerely regret any inconvenience this may have caused.
We've seen that while attempting to apply for a loan through PayJoy, you ultimately downloaded the PayJoy app.
We're sorry to hear that, but we can improve our service with input from clients like you. Although we are not now offering loans in South Africa, we are considering growing our company. Devices purchased through PayJoy are the only ones that can download the PayJoy app.
You must present proof of purchase at the store in order for us to help you remove the app from your smartphone. Once that is done, we will delete the app from your device. Please take note that the PayJoy app is not for loan applications; rather, it is an administrator software for users who purchased the device through PayJoy.
Sincerely,
The Payjoy Group
We appreciate you sharing your experience, and we sincerely regret any inconvenience this may have caused.
We've seen that while attempting to apply for a loan through PayJoy, you ultimately downloaded the PayJoy app.
We're sorry to hear that, but we can improve our service with input from clients like you. Although we are not now offering loans in South Africa, we are considering growing our company. Devices purchased through PayJoy are the only ones that can download the PayJoy app.
You must present proof of purchase at the store in order for us to help you remove the app from your smartphone. Once that is done, we will delete the app from your device. Please take note that the PayJoy app is not for loan applications; rather, it is an administrator software for users who purchased the device through PayJoy.
Sincerely,
The Payjoy Group