NM
Nomandla M
1 reviews | Active since Apr 2019
02 Nov 2024, 18:11
*****
I am using a payjoy phone, upon paying I entered an incorrect reference number which happens to be their customers references so they are saying that they can't reverse a payment, I must pay again. HAIBO!!!
Helpful (0)
Replies (5)0
Replies (5)
Payjoy SA (Pty) Ltd's replyOfficial
03 Nov 2024, 16:29Dear Nomandla Mayekiso,
Thank you for bringing this matter to our attention.
We understand there has been some confusion regarding the policy on refunds for incorrect payments, and I sincerely apologize for any inconvenience this may have caused.
Please let us know when would be a good time to try again, or feel free to chat with us on your PayJoy app whenever it’s convenient for you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
PayJoy
Thank you for bringing this matter to our attention.
We understand there has been some confusion regarding the policy on refunds for incorrect payments, and I sincerely apologize for any inconvenience this may have caused.
Please let us know when would be a good time to try again, or feel free to chat with us on your PayJoy app whenever it’s convenient for you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
PayJoy
Payjoy SA (Pty) Ltd's reply03 Nov 2024, 16:29
Official
Dear Nomandla Mayekiso,
Thank you for bringing this matter to our attention.
We understand there has been some confusion regarding the policy on refunds for incorrect payments, and I sincerely apologize for any inconvenience this may have caused.
Please let us know when would be a good time to try again, or feel free to chat with us on your PayJoy app whenever it’s convenient for you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
PayJoy
Thank you for bringing this matter to our attention.
We understand there has been some confusion regarding the policy on refunds for incorrect payments, and I sincerely apologize for any inconvenience this may have caused.
Please let us know when would be a good time to try again, or feel free to chat with us on your PayJoy app whenever it’s convenient for you.
Thank you for your understanding, and we appreciate the opportunity to clarify this matter.
Best regards,
PayJoy
NM
Nomandla M's updateReviewer Update
03 Nov 2024, 16:34Good afternoon,
Thank you for your response. I am available now.
Thank you for your response. I am available now.
NM
Nomandla M's update03 Nov 2024, 16:34
Reviewer Update
Good afternoon,
Thank you for your response. I am available now.
Thank you for your response. I am available now.
Payjoy SA (Pty) Ltd's replyOfficial
04 Nov 2024, 15:51 Dear Nomandla Mayekiso,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback is invaluable in helping us improve our services and ensure clarity for all our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.Thank you for your time and understanding.
Kind regards,
PayJoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback is invaluable in helping us improve our services and ensure clarity for all our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.Thank you for your time and understanding.
Kind regards,
PayJoy
Payjoy SA (Pty) Ltd's reply04 Nov 2024, 15:51
Official
Dear Nomandla Mayekiso,
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback is invaluable in helping us improve our services and ensure clarity for all our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.Thank you for your time and understanding.
Kind regards,
PayJoy
I’m glad we were able to resolve this issue during our phone call.
We appreciate your patience and understanding throughout this process. Your feedback is invaluable in helping us improve our services and ensure clarity for all our customers.
If you have any further questions or concerns, please feel free to reach out. We’re always here to assist you.Thank you for your time and understanding.
Kind regards,
PayJoy
NM
Nomandla M's updateReviewer Update
04 Nov 2024, 15:58Good afternoon,
Thank you so much, I was really stressed. I appreciate your immediate response. Thank you for resolving the issue.
Regards
Nomandla
Thank you so much, I was really stressed. I appreciate your immediate response. Thank you for resolving the issue.
Regards
Nomandla
NM
Nomandla M's update04 Nov 2024, 15:58
Reviewer Update
Good afternoon,
Thank you so much, I was really stressed. I appreciate your immediate response. Thank you for resolving the issue.
Regards
Nomandla
Thank you so much, I was really stressed. I appreciate your immediate response. Thank you for resolving the issue.
Regards
Nomandla
Payjoy SA (Pty) Ltd's replyOfficial
19 Dec 2024, 15:23Hi Nomandla Mayekiso,
Your feedback means the world to us; thank you for taking the time to share your experience!
Thank you for choosing us, and we can’t wait to serve you again soon.
Kind regards,
Payjoy
Your feedback means the world to us; thank you for taking the time to share your experience!
Thank you for choosing us, and we can’t wait to serve you again soon.
Kind regards,
Payjoy
Payjoy SA (Pty) Ltd's reply19 Dec 2024, 15:23
Official
Hi Nomandla Mayekiso,
Your feedback means the world to us; thank you for taking the time to share your experience!
Thank you for choosing us, and we can’t wait to serve you again soon.
Kind regards,
Payjoy
Your feedback means the world to us; thank you for taking the time to share your experience!
Thank you for choosing us, and we can’t wait to serve you again soon.
Kind regards,
Payjoy