Zero customer support and queries don't get resolved

Hi Payflex team,

This is the second time that I have to raise a concern with Payflex regarding payment. I have 2 other similar arrangements with their competitors but I have this problem with them only and it seems nothing was addressed from previous query. 1. I tried to make payment on my instalment multiple times before it became overdue until the card got blocked. 2. I've loaded 2 cards on my profile already and with this one being blocked as well, I have no any other card to add and it's honestly becoming a security concern that I have to disclose my multiple bank card details just so I can make up for their system shortfall. 3. They are charging me interest yet again, despite the fact that THEIR SYSTEM has shortfalls that they are not addressing. 4. Please do an audit of everything that transpired with this last payment I need to do, and reverse the wrongful interest/penalty you're subjecting me to even though your system is the problem.

There is no longer means to reach their email support, I logged requests for this to be addressed on their app several times and I keep getting automated response to load a card.

You can't remove customer support from your business model and not attend to your system failures. The relationship is mutually beneficial but they're treating it as though I have to do the heavy lift else be punished, that's not how you do business.