1 reviews | Active since Jul 2020
You need a better support and take customers money seriously (Frustrated)
I made 2 payments on the 25th of February 2025 each for R533.00 and both payments are not yet updated on my orders and still reflecting as I still need to pay, I have sent everything required to *** including bank statements showing all 3 payments as my orders were 2 payment plan from the 25th Feb and there is still no resolution, Phindile responded asking me to provide the same info that is on the mail, cause my mail was detailed with everything from the beginning (she didn’t bother to read). come March 25 they want to deduct the same amount again because those instalments are still reflecting as unpaid. This is my hard earned money and Payflex must start taking our queries regarding our money seriously. So frustrated.
I need this resolved ASAP
Order numbers are - *** and *** • Transaction date - 25-02-2025 • Transaction value - R533.00 *2 Ref no you gave me is - 739102
We need to take them to consumer ombudsman cause this is unfair treatment. We are not receiving the customer service we are promised and they are toying with our money.
complaints and good service should be treated as same.
This is my next step and they better fix my accounts and does not deduct again.
We need to take them to consumer ombudsman cause this is unfair treatment. We are not receiving the customer service we are promised and they are toying with our money.
complaints and good service should be treated as same.
This is my next step and they better fix my accounts and does not deduct again.