JM
Jumecca M
1 reviews | Active since Sept 2024
12 Dec 2024, 06:55
You ****med me and double charged me, I WANT MY MONEY BACK
I am writing this review with a heavy heart, payflex double charged me on my Takealot order, their customer service is very poor, they don't respond to calls or emails, they are now turning into ****s, how can you deduct money twice, I want my money back ASAP, this is *****, I want my money back now!
Helpful (0)
Replies (8)0
Replies (8)JM
Jumecca M's updateReviewer Update
12 Dec 2024, 07:30Payflex I want my money back, just do me that favour, I sent all the evidence showing you double charged me, I'm not happy anymore with your service, how do you even double charge a client, for what?
JM
Jumecca M's update12 Dec 2024, 07:30
Reviewer Update
Payflex I want my money back, just do me that favour, I sent all the evidence showing you double charged me, I'm not happy anymore with your service, how do you even double charge a client, for what?
payflex's replyOfficial
12 Dec 2024, 07:30Hi Jumecca
We saw that you submitted your ticket at 6:40 this morning. As much as we'd love to be up and running 24/7, our official working hours are from 08:00 to 17:00.
While we’re known for our quick responses, we’re not quite operating at superhero speed just yet!
We saw that you submitted your ticket at 6:40 this morning. As much as we'd love to be up and running 24/7, our official working hours are from 08:00 to 17:00.
While we’re known for our quick responses, we’re not quite operating at superhero speed just yet!
One of our dedicated agents will get to your query as soon as we're back in the office.
Thanks for your understanding!
Best,
The Payflex team
Best,
The Payflex team
payflex's reply12 Dec 2024, 07:30
Official
Hi Jumecca
We saw that you submitted your ticket at 6:40 this morning. As much as we'd love to be up and running 24/7, our official working hours are from 08:00 to 17:00.
While we’re known for our quick responses, we’re not quite operating at superhero speed just yet!
We saw that you submitted your ticket at 6:40 this morning. As much as we'd love to be up and running 24/7, our official working hours are from 08:00 to 17:00.
While we’re known for our quick responses, we’re not quite operating at superhero speed just yet!
One of our dedicated agents will get to your query as soon as we're back in the office.
Thanks for your understanding!
Best,
The Payflex team
Best,
The Payflex team
JM
Jumecca M's updateReviewer Update
12 Dec 2024, 08:53PAYFLEX, I'm still waiting for you,even now you don't answer my emails, calls, nothing goes through, it wad your mistake on double charging me,I want my money TODAY, I have full proof on my bank staments as an evidence of your *****, if you don't solve this by end of today, I will take legal action and sue you.
JM
Jumecca M's update12 Dec 2024, 08:53
Reviewer Update
PAYFLEX, I'm still waiting for you,even now you don't answer my emails, calls, nothing goes through, it wad your mistake on double charging me,I want my money TODAY, I have full proof on my bank staments as an evidence of your *****, if you don't solve this by end of today, I will take legal action and sue you.
payflex's replyOfficial
12 Dec 2024, 08:59Your query will be answered - Please just be patient and stop sending emails over and over - That is not acceptable - You only logged your first ticket 40 minutes ago.
payflex's reply12 Dec 2024, 08:59
Official
Your query will be answered - Please just be patient and stop sending emails over and over - That is not acceptable - You only logged your first ticket 40 minutes ago.
JM
Jumecca M's updateReviewer Update
12 Dec 2024, 09:02Don't tell me wear to do and what not to do, you are in no position to tell me that, you the one with the mistake here not me.
JM
Jumecca M's update12 Dec 2024, 09:02
Reviewer Update
Don't tell me wear to do and what not to do, you are in no position to tell me that, you the one with the mistake here not me.
payflex's replyOfficial
12 Dec 2024, 09:24Hi Jumecca
As discussed telephonically, Standard bank have made the error of the duplicate and not Payflex - We have provided you a letter to give them.
Once the bank has this letter they can reverse the duplicate from their side.
The banks make this mistake all the time and they fix it as well.
Regards
The Payflex Team
As discussed telephonically, Standard bank have made the error of the duplicate and not Payflex - We have provided you a letter to give them.
Once the bank has this letter they can reverse the duplicate from their side.
The banks make this mistake all the time and they fix it as well.
Regards
The Payflex Team
payflex's reply12 Dec 2024, 09:24
Official
Hi Jumecca
As discussed telephonically, Standard bank have made the error of the duplicate and not Payflex - We have provided you a letter to give them.
Once the bank has this letter they can reverse the duplicate from their side.
The banks make this mistake all the time and they fix it as well.
Regards
The Payflex Team
As discussed telephonically, Standard bank have made the error of the duplicate and not Payflex - We have provided you a letter to give them.
Once the bank has this letter they can reverse the duplicate from their side.
The banks make this mistake all the time and they fix it as well.
Regards
The Payflex Team
JM
Jumecca M's updateReviewer Update
12 Dec 2024, 09:39Thank you so much for helping me, and my apologies for not being patient.
JM
Jumecca M's update12 Dec 2024, 09:39
Reviewer Update
Thank you so much for helping me, and my apologies for not being patient.
payflex's replyOfficial
12 Dec 2024, 09:42payflex's reply12 Dec 2024, 09:42
Official